Terms and conditions

These Terms and Conditions govern your use of bemonk.ai and monk’s AI-assisted SEO, GEO, and paid advertising services. By creating an account, purchasing a subscription, or using the services, you agree to these Terms. The services are offered for business use.

1. Business Use and Eligibility

You must be legally able to enter a binding agreement and, when acting for a company or organization, authorized to bind it. You are responsible for keeping account credentials secure and for activity under your account.

2. Services and Scope

monk provides AI-assisted SEO and GEO research, strategy, content, technical recommendations, reporting, and paid advertising strategy, creative, launch, management, testing, and optimization. Your checkout selection, onboarding materials, first-month checklist, and any written order or scope describe the services and deliverables included. Work outside that scope requires separate agreement.

3. AI and Human Review

Automated systems may research, draft, monitor, test, pace, and optimize work. monk personnel review deliverables identified as customer-facing before they are delivered as approved work. Human review does not mean every automated bidding, pacing, or platform adjustment is manually approved unless your written scope says so. AI outputs may be incomplete or inaccurate. You must review and approve materials before publication unless you authorize monk to publish or manage them within agreed parameters.

4. Customer Responsibilities

You must provide accurate information and timely access, assets, feedback, and approvals; maintain authority over connected accounts; ensure your products, offers, claims, audiences, and instructions comply with applicable law and platform policies; and maintain sufficient advertising budgets and payment methods. Do not provide unlawful content or sensitive personal information unless monk has agreed in writing to handle it.

5. Connected Accounts and Third-Party Platforms

You authorize monk to access and act in connected accounts only as needed to provide the services. Advertising spend remains in your platform account and is charged to your payment method unless expressly agreed otherwise. Google, Meta, search engines, CMS providers, analytics services, and other third parties control their own products, policies, approvals, availability, and algorithm changes. monk is not responsible for their outages, suspensions, rejections, or changes, but we will reasonably assist with issues within our scope.

6. Billing and Renewal

Subscriptions are billed in advance for the quarterly, biannual, annual, or other term shown at checkout. A monthly price may be displayed as an equivalent while the full selected term is due at purchase. Unless you cancel before renewal, the subscription automatically renews for the same term at the price disclosed before renewal, subject to any advance notice required by law. Stripe processes payments.

7. Cancellation, Refunds, and Pauses

You may cancel through Settings → Billing → Cancel. Cancellation stops the next renewal and takes effect at the end of the paid term; you retain delivered work as described below. Except where required by law or covered by the Monk Guarantee, prepaid fees are not prorated or refundable. If the pause option is available in your account, you may pause for up to 60 days once per year under the terms shown there.

8. The Monk Guarantee

Before the initial charge, your first-month checklist identifies covered deliverables and target dates. If monk misses a covered deliverable by its target date for a reason within monk’s control, we will make the qualifying month free through a refund or account credit. Deadlines shift when required access, assets, feedback, or approvals arrive late, or when events outside reasonable control prevent delivery. The guarantee covers listed deliverables, not rankings, leads, revenue, ad approval, or another performance outcome.

9. Results and Illustrative Figures

SEO, advertising, and revenue outcomes depend on your market, offer, website, budget, competition, platforms, approvals, and other factors outside monk’s control. We do not guarantee rankings, placement in AI responses, leads, conversions, revenue, return on ad spend, or a particular timeline. Unless expressly identified as an actual customer result, dashboard screenshots, names, campaign data, and figures on our website are illustrative examples. Any identified customer result reflects that customer’s circumstances and is not necessarily typical. Comparative pricing figures are general estimates and actual provider pricing varies.

10. Acceptable Use

You may not use the services to violate law or third-party rights; create deceptive, discriminatory, fraudulent, harmful, or abusive material; generate fake reviews or testimonials; evade platform safeguards; distribute malware; interfere with the services; or attempt unauthorized access. We may refuse instructions or suspend work that presents legal, security, platform, or reputational risk.

11. Intellectual Property

You retain ownership of materials you provide and grant monk a limited license to use them to provide the services. After full payment, you own final customer-specific deliverables, excluding monk’s platform, agents, software, processes, reusable tools, templates, know-how, and third-party materials. AI-assisted outputs may not be unique, and similar material may be generated for others. You are responsible for confirming that final materials are appropriate for your use and do not violate third-party rights.

12. Confidentiality and Privacy

Each party will use reasonable care to protect the other party’s non-public business information and will use it only to perform or receive the services, except where disclosure is authorized or legally required. Our Privacy Policy explains how monk handles personal information. Additional security, retention, provider, or data-processing commitments apply only when confirmed in writing.

13. Suspension, Termination, and Data Access

We may suspend or terminate access for non-payment, material breach, unlawful use, security risk, or conduct that may harm monk, customers, or third parties. On termination, outstanding amounts remain due. You may retain paid deliverables already provided. Access to dashboards, connected data, and unfinished work may end, so export needed materials before the paid term expires.

14. Disclaimers and Limitation of Liability

To the maximum extent permitted by law, the services are provided “as is” and “as available,” without warranties not expressly stated in these Terms. monk is not liable for indirect, incidental, special, consequential, exemplary, or lost-profit damages. monk’s total liability arising from the services will not exceed the amount you paid monk during the three months before the event giving rise to the claim. Nothing in these Terms limits liability or rights that cannot lawfully be limited.

15. Changes and Contact

We may update these Terms as the services or legal requirements change. We will update the date above and provide additional notice for material changes when required. Changes do not retroactively authorize a materially different use of personal information without any notice or consent required by law. For questions or notices, use the contact form on our website.